Privacy Policy

8k811 is committed to protecting the privacy and personal data of every player who uses our online gaming platform. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

This Privacy Policy describes the personal information that 8k811 collects from you when you visit our website, register an Account, make deposits or withdrawals, participate in games, contact our support team, or otherwise interact with the 8k811 platform. It also explains how we use that information, with whom we share it, how long we keep it, and what rights you have in relation to it.

We encourage you to read this Privacy Policy carefully and in full. If you do not agree with any part of this policy, please discontinue your use of the 8k811 platform and contact our support team to request Account closure.

This Privacy Policy should be read alongside the 8k811 Terms & Conditions, which govern your use of the platform more broadly. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall prevail.

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, the data controller responsible for your personal information is the entity operating the 8k811 platform at https://8k811.app.

As data controller, 8k811 determines the purposes and means of processing your personal data. We are responsible for ensuring that your data is handled lawfully, fairly, and transparently, and that appropriate technical and organizational measures are in place to protect it.

If you have any questions about how 8k811 processes your personal data, or if you wish to exercise any of your data subject rights described in Section 11 of this Privacy Policy, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15.

8k811 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

Identity & Registration Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Username and password (stored in encrypted form)

Contact Data

• Philippine mobile number
• Email address
• Residential address (required for KYC verification)

Identity Verification (KYC) Data

• Copies of government-issued Philippine ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS card)
• Selfie photograph for identity confirmation
• Proof of address documents where required

Financial Data

• GCash or PayMaya account number (last digits only, for transaction matching)
• Bank account details used for deposits or withdrawals (account name and last digits)
• Transaction history including deposit amounts, withdrawal amounts, and dates

Gaming Activity Data

• Game session history, including games played, wagers placed, and outcomes
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status)

Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Session timestamps and duration
• Cookies and similar tracking technologies (see Section 10)

Communications Data

• Records of your interactions with 8k811 customer support, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records

8k811 collects personal data through the following means:

• Directly from you — when you register an Account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or respond to a survey or promotion.
• Automatically — when you access and use the 8k811 platform, our systems automatically collect technical and device data, including your IP address, browser type, session data, and cookie information.
• From third-party payment providers — when you make a deposit or withdrawal via GCash, PayMaya, or a Philippine bank, the relevant payment provider shares transaction confirmation data with 8k811 to facilitate the transaction.
• From identity verification services — 8k811 may use third-party KYC service providers to assist in verifying the authenticity of identity documents submitted during the verification process.
• From fraud prevention and compliance partners — 8k811 may receive data from third-party fraud detection services and regulatory databases to assist in identifying and preventing fraudulent activity on the platform.

8k811 processes your personal data for the following specific purposes:

8k811 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

8k811 processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and 8k811 — specifically, to provide you with access to the gaming platform, process your transactions, and manage your Account.
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and the Data Privacy Act of 2012 itself.
• Legitimate interests: Processing is necessary for 8k811's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as sending marketing communications or using non-essential cookies, 8k811 will obtain your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

8k811 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances and only to the extent necessary:

• Payment service providers: GCash, PayMaya, and Philippine banking partners receive the minimum data necessary to process your deposit and withdrawal transactions.
• KYC and identity verification providers: Third-party verification services may process your identity documents on our behalf to confirm your eligibility to use the 8k811 platform.
• Fraud prevention and security partners: We may share technical and account data with fraud detection services to identify and prevent unauthorized access and financial crime.
• Regulatory authorities: 8k811 may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities in response to lawful requests, court orders, or regulatory obligations.
• Game software providers: Third-party game developers whose games are hosted on the 8k811 platform may receive anonymized or pseudonymized gameplay data for the purpose of game performance monitoring and improvement.
• Professional advisers: Legal, accounting, and auditing firms engaged by 8k811 may access personal data as necessary in the course of providing professional services, subject to strict confidentiality obligations.

All third parties with whom 8k811 shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

8k811 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

Upon expiry of the applicable retention period, 8k811 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Anonymized data that can no longer be linked to an identifiable individual may be retained indefinitely for statistical and analytical purposes.

8k811 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the 8k811 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Passwords are stored using strong one-way hashing algorithms and are never stored in plain text.
• Access controls: Access to personal data within 8k811 is restricted on a strict need-to-know basis. Staff members are granted access only to the data necessary to perform their specific job functions.
• Two-factor authentication: 8k811 supports and encourages the use of two-factor authentication (2FA) for all player Accounts to provide an additional layer of security.
• Regular security audits: Our platform and infrastructure undergo regular security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident response: 8k811 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act of 2012.

While 8k811 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your own Account credentials and for notifying us immediately if you suspect any unauthorized access to your Account.

8k811 uses cookies and similar tracking technologies to operate and improve the platform, personalize your experience, and analyze usage patterns. A cookie is a small text file placed on your device when you visit a website. The types of cookies used by 8k811 are as follows:

• Strictly necessary cookies: These cookies are essential for the 8k811 platform to function correctly. They enable core features such as Account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: These cookies remember your preferences and settings, such as your preferred language and responsible gaming tool configurations, to provide a more personalized experience.
• Analytics cookies: These cookies collect anonymized information about how players use the 8k811 platform, such as which pages are visited most frequently and how long sessions last. This data helps us improve the platform over time.
• Security cookies: These cookies assist in detecting and preventing fraudulent activity, unauthorized access attempts, and other security threats on the platform.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the 8k811 platform. Strictly necessary cookies cannot be disabled through browser settings without impacting your ability to use the platform.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 8k811. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within 30 calendar days, or within the timeframe prescribed by applicable law.

The 8k811 platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. 8k811 does not knowingly collect personal data from individuals under the age of 21.

As part of the Account registration and KYC process, 8k811 requires all players to verify their date of birth and submit a valid government-issued Philippine ID. Any Account found to belong to a person under the age of 21 will be immediately suspended, all funds will be frozen pending investigation, and the matter may be reported to the relevant authorities.

If you are a parent or guardian and believe that a minor has registered an Account on the 8k811 platform, please contact our support team immediately using the details in Section 15. We will investigate and take appropriate action without delay.

In certain circumstances, 8k811 may transfer your personal data to third-party service providers or partners located outside the Philippines — for example, to cloud infrastructure providers, KYC verification services, or game software developers whose servers are hosted in other countries.

Where such transfers occur, 8k811 ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012. These safeguards may include:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law.
• Transfers to countries or organizations that have been assessed as providing an adequate level of data protection.
• Binding corporate rules where the recipient is part of the same corporate group as 8k811.

By using the 8k811 platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines. 8k811 will always take reasonable steps to ensure that any such transfers are conducted lawfully and that your data remains protected.

8k811 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by posting a prominent notice on the 8k811 platform or by sending a notification to your registered mobile number or email address, where reasonably practicable.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 8k811 is protecting your personal data.

Your continued use of the 8k811 platform following the posting of any changes to this Privacy Policy constitutes your acknowledgment of those changes. If you do not agree with the revised Privacy Policy, you must stop using the platform and may request Account closure as described in the 8k811 Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8k811 handles your personal data, please contact our Data Protection Officer or customer support team through the following channels:

• Live Chat: Available 24/7 directly within the 8k811 platform — the fastest way to reach us for urgent matters.
• Email: [email protected]
• Data Protection Officer: [email protected]

We aim to respond to all privacy-related enquiries and data subject rights requests within 30 calendar days of receipt. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.